Guest Services

At Uptown Apartments, we make customer service our number one priority. We offer our guests a range of services to make sure they have everything they need to enjoy their stay.

Standard Inclusions

All our apartments offer guests the following inclusions for every booking at no extra cost:

Free wifi access

Platinum Foxtel (pay tv) access

Hotel-style toiletries and toilet paper

Nespresso coffee machine with an initial supply of capsules

Fully equipped kitchen suitable for long-stays

Cleaning products, including detergents for dishes and laundry and paper towel

Pantry items, including teabags, salt and pepper and oil for cooking

Guest Portal

Prior to their arrival, all Uptown Apartments guests have access to our online guest portal, where they can view and make changes to their booking and request and pay for additional services, such as welcome hampers, airport pick-ups and port-a-cots or highchairs for children.

Online Guidebook

Our guests are also directed to our online guidebook for each of our apartments. These guidebooks provide detailed information on the apartment and the operation of everything inside the apartment, as well as common areas of the building if it is in an apartment complex. The guidebooks also provide local recommendations, as well as bookable links for tours and activities through Viator – a TripAdvisor travel agency.

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