Guest Services

At Uptown Apartments, we make customer service our number one priority. We offer our guests a range of services to make sure they have everything they need to enjoy their stay.

All our apartments offer guests the following inclusions for every booking at no extra cost:

• Free wifi access
• Platinum Foxtel (pay tv) access (most properties)
• Hotel-grade linen and towels and toiletries
• Nespresso coffee machine with an initial supply of capsules
• Fully equipped kitchen suitable for long-stays
• Cleaning products, including detergents for dishes and laundry and paper towel
• Pantry items, including teabags, salt and pepper and oil for cooking

Guest Portal

Prior to their arrival, all Uptown Apartments guests are required to complete pre-check-in via our guest portal, where they sign a rental agreement and upload identification which we then vet to ensure they are satisfactory guests for your property.

Online Guidebooks

Once guests complete pre-check-in, they gain access to their own guest area. This online guidebook provides detailed information on the property and the operation of everything inside the property, as well as common areas of the building if it is in an apartment complex. The guidebooks also provide local recommendations and offer guests the ability to book extra services, such as highchairs, portacots or extra linen for their stay.

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